Learn more about how Inlet handles customer communication here.

Learn about how to use smart fields in SMS and emails from Inlet. This includes how to automatically send correct codes, booking times, etc.

Standard SMS text for a code-based user journey

1) Message upon booking

"Hi. Thanks for your booking from {{CHECKIN}} to {{CHECKOUT}}. You will receive an access code by SMS 30 minutes before your booking starts. Best regards, YOUR COMPANY NAME"

2) Message 30 minutes before booking

"Hi. Your booking starts in 30 minutes. Your access code is {{CODE_FORMATTED}}. Best regards, YOUR COMPANY NAME"

Standard SMS text for a URL-based user journey

"Hi. Use this link to open the lock: {{URL}}. The link will work between {{CHECKIN}} and {{CHECKOUT}}. Best regards, YOUR COMPANY"