SMS and email smart fields to insert data.

Smart Fields

Smart Fields are placeholders shown in double brackets, such as {{LOCATION}} or {{CODE}}. These fields are automatically filled with live data from Inlet, so each message reflects the actual booking details.

Examples of Smart Fields:

  • {{LOCATION}} → Name of the location (e.g. “Lake Sauna”)

  • {{CHECKIN}} / {{CHECKOUT}} → Start and end times of the booking

  • {{CODE}} → PIN code for access

  • {{LOCK}} → Lock name (e.g. “Locker 102”)

  • {{LOCKS}} → Up to 4 lock names in the same lock group

  • {{LOCATION_DESCRIPTION}} → Location description from the portal

  • {{CUSTOM_FIELD_1}} → Custom text field stored at the lock level

When the message is sent, Smart Fields are replaced with actual data.

Template:
“Thank you for your booking at {{LOCATION}}! Your code is {{CODE}}.”
Message sent:
“Thank you for your booking at Lake Sauna! Your code is 8452.

List of supported Smart Fields:

{{OPERATION}} - Inserts the "operation" execute
{{LOCK_ID}} - Inserts Inlet lock ID
{{LOCK}} - Inserts lock name (or primary lock name when there are lock relations)
{{CUSTOM_FIELD}} / Inserts the data entered in the Custom Field per lock. Used for information relevant to that lock only, such as directions link, etc. 
{{LOCK_GROUP}} - Inserts lock group name
{{LOCK_GROUP_DESCRIPTION}} - Inserts data entered in lock group description. Can be used for custom information for the location
{{LOCATION}} - Inserts location name
{{LOCATION_DESCRIPTION}} - Inserts the data entered in the location description. Can be used for custom information for the location
{{LOCKS}} - Inserts the lock name of up to 4 locks in the same lock group. Use if you will have access for up to 4 doors with the same code
{{LOCKS_OFFLINE}} - Inserts the lock name of up to 4 locks in the same lock group that are offline.
{{OFFLINE_MINUTES}} - Inserts how many minutes the lock has been offline.
{{CODE}} - Inserts the code for a lock: ex. 1234 (or primary lock code when there are lock relations)
{{CODE_FORMATTED}} - Inserts the formatted code for a lock. For example, # sign after the code (or other)
{{CHECKIN}} - Inserts the check-in date and time (16 characters)
{{CHECKOUT}} - Inserts the checkout date and time (16 characters)
{{CHECKIN_DATE}} - Inserts the checkin date only (10 characters)
{{CHECKOUT_DATE}} - Inserts the checkout date only (10 characters)
{{CHECKOUT|-XX}} - Adds a buffer (plus or minus, in minutes) to the email/SMS check-out time. Ex: {{CHECKOUT|-15}} (16 characters)
{{CHECKIN|+XX}} - Adds a buffer (plus or minus, in minutes) to the email/SMS check-in time. Ex: {{CHECKIN|+15}} (16 characters)
Note: Buffer times have been tested up to 48 hours (e.g., {{CHECKOUT|-2880}}). This allows adjusting access times by up to 2 days without issue. Longer durations should be tested before use.
{{CHECKIN_TIME}} - Inserts the check-in time without the date (5 characters)
{{CHECKOUT_TIME}} - Inserts the check-out time without the date (5 characters)
{{PULSE_URL}} - Inserts the Pulse URL. This is the url the guest will use to open the door. 
{{URL}} - Inserts any other URL associated with the operation (e.g., mobileKey URL)
{{CUSTOM_FIELD_1}} Inserts text added to the custom field on the lock level.
{{CUSTOM_FIELD_2}} Inserts text added to the custom field on the lock level. 
{{CUSTOM_FIELD_3}} Inserts text added to the custom field on the lock level.
{{CUSTOM_FIELD_4}} Inserts text added to the custom field on the lock level. 
{{CUSTOM_FIELD_5}} Inserts text added to the custom field on the lock level. 

See also: