Modes of Access – Simple Guide

With digital locks, guests receive access directly on their phone—no keys needed.

Ways to Unlock the Door

1. Tap to Open (Pulse Access)

• Guest receives a link via SMS or email

• They tap the link to unlock the door

• Works from anywhere (online connection to the lock)

Best for: Easy, app-free access

2. Code (PIN)

• Guest receives a code

• Enter it on the keypad to unlock

• Valid only during their stay

Best for: Simple and reliable access

3. Mobile App

• Guest downloads the lock provider’s app

• Access is sent to the app

• Unlock via Bluetooth

Best for: Frequent users or staff

How Guests Receive Access

SMS (most common):

• Link for opening the door

• OR a PIN code

Email:

• Same as SMS, with more details if needed

Booking platform:

• On the users reservation

• Dashboard or similar

All messages can be customized with hotel name, language, and instructions.

Guest Experience

1. Guest receives access before arrival

2. At the door:

   • Tap link

   • OR enter code

   • OR use app

3. Access expires automatically after checkout

Security

• Time-limited access

• Unique links and codes

• Can be revoked anytime