Mews Portal Setup Guide

To configure a new client with Mews, these are the important settings and steps.

1. Client Token: Paste the Client Token for the location into the designated field. This is the same for all Inlet customers               (C07C57AE14144B02924FB10100CFFAC4-D74E0314BAB90BC91CCBAB465F83DB3)
2. Access Token: Paste the Access Token for the location into the designated field.
3. Process Reservations: Determines whether reservations should be actively processed.
   • Set this to "Yes" to ensure reservations are handled from the moment you have set this (and clicked Update) 
   • Set to “No” if the site is still not ready to be processed. 
4. Skip Invalid Rooms: Should always be set to Yes.
5. Enabled: Controls whether the integration is active. Set this to "Yes" initially to enable Inlet’s connection to MEWS.
6. Room switch in min: Defines how long an old access code will remain valid after a guest switches rooms. Default setting is 0 minutes. Adjust only if require and requested by the customer. 
7. Process Dates: Determines when the system starts processing reservations.
   • Options:
     • Today: Only processes reservations for the current day.
       • SMS/Email for Booking Check-In should be configured to be sent between 0800 - xxx time before check-in time (usually 1500 or 1600) 
     • Today + Tomorrow: Processes both today’s and tomorrow’s reservations. (Use this if emails/SMS notifications should be sent a day before arrival)
       • SMS/Email for Booking Check-In should be configured to be sent between 0800 - 2200 the day before to avoid guest betting SM in the middle of the night
8. Execute Every (minutes): Specifies how frequently the system should process reservations. Set this to every 10 minutes. (Shorter intervals may become a premium feature in the future.)
9. Reservation State: Defines whether only reservations with a "Started" status (meaning already checked in) should be processed or if all reservations should be handled. Choose based on the hotel’s workflow.
10. Reservation Payment: Determines if only paid reservations should be processed.
11. Ignore Services Errors: If set to "True", reservations with missing or incorrect phone numbers or emails will still be processed.
    • In this case, the access code will appear in the MEWS dashboard for hotel staff, but the guest may not receive any automated communication.
12. After the above is configured, hit update. This will connect to the Mews service. 
13. Last step is to Fetch Rooms:, which pulls the configured rooms from Mews for use to map the locks to the correct rooms. If you haven't done this, you won't see the rooms in Inlet.