The Inlet Portal is your central workspace for understanding and managing the systems connected through Inlet. By integrating with a wide range of digital locks and access solutions, the portal brings everything together in one place—making onboarding, operations, and support more predictable and more efficient for everyone involved.
It has grown into a practical, collaborative tool used by customers, partners, and Inlet’s own team to maintain clarity and stability across locations and systems.
Who Is the Inlet Portal For?
The portal is designed for organisations that work with access technology at scale, including:
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Customers and operators who need an overview of their locations, lock status, and operational readiness.
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Partners such as installers, integrators, and property managers who support multiple sites or customer groups.
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Inlet’s internal team, who use the portal to coordinate onboarding/offboarding, support, and system health monitoring.
Each user receives role-based access so they only see what is relevant to their responsibilities.
The Value Proposition
The Inlet Portal solves a fundamental challenge in the access ecosystem:
How do you get operational clarity and control when your environment includes multiple lock systems, technologies, and locations?
Instead of navigating several separate interfaces, the portal gives you:
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One unified dashboard for all connected locks, locations, and systems
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Predictability in operations through online/offline monitoring, battery insights, and error notifications
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Streamlined onboarding for new customers, locations, or devices
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A shared source of truth that reduces friction between Inlet, partners, and customers
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Tools for quicker troubleshooting, enabling more effective support and fewer manual workflows
For organisations scaling their access operations, the portal becomes an enabler of smoother delivery, faster reaction times, and stronger coordination between all involved parties.
What You Can Do in the Inlet Portal
Operational Overview (best effort)
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View all locks and locations in one dashboard
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Monitor status indicators such as online/offline and battery levels
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Receive notifications when devices require attention
Onboarding & Configuration
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Add and manage customers, locations, and lock systems
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Activate or remove locks from an Inlet delivery
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Adjust supported configuration options
Troubleshooting & Support Tools
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Investigate issues using diagnostic views
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Access system logs and events
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Collaborate with Inlet Support on solving problems
Account & User Management
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Manage users and permissions within your organisation
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Control access for teams and partners
What the Portal Is Not
The Inlet Portal is not an access control system.
It does not handle user access rights, credentialing, or permission rules.
These functions remain within the original lock or access control provider.
Inlet’s role is to integrate, unify, monitor, and support—not replace your access platform.
Continuous Improvement
We continuously develop the Inlet Portal to improve usability, reliability, and feature breadth.
Your feedback is an essential part of that process. If you have questions, the Inlet Support team is here to help.
Living Document & Contact Information
This article is a living document that will be updated as the portal evolves.
If you have questions or need assistance, please contact post@inlet.tech and we will ensure you are connected with the correct internal resources at Inlet.