Inlet Pricing Model – Overview
This article provides a high-level overview of how Inlet’s pricing is structured. The purpose is to create early clarity, set expectations, and reduce misunderstandings related to scope, pricing logic, and billing.
Inlet uses a simple, scalable, and volume-based pricing model designed to support both smaller deployments and larger multi-system environments.
Inlet operates as an Integration Platform as a Service (IPaaS), where pricing is not tied to specific lock vendors or software platforms. Customers can choose from Inlet’s ecosystem of integrated partners.
In many cases, customers work with Inlet through partners operating under reseller agreements. These partners typically own the customer relationship and may handle first- and second-line support.
Pricing Model
Inlet’s pricing consists of:
- Startup Fees (one-time costs)
- Monthly Fees (recurring costs)
- Additional scope-based costs (when applicable)
1. Startup Fees (One-Time Costs)
Startup fees cover onboarding and activation of the solution in Inlet.
They typically include:
- New customer setup
A one-time fee for establishing the customer environment in the Cloud Access Hub. - Activation fee per device
A one-time fee per lock/device connected to Inlet. - Project management (when applicable)
Ensures structured alignment, stakeholder coordination, and a smooth delivery process.
This can be handled by Inlet, a partner, or the customer depending on the agreement.
When Are Startup Fees Invoiced?
Startup fees are generally invoiced upon:
- Signed order form from the customer, or
- Approved onboarding form from a partner
For administrative simplicity, recurring fees may be included on the first invoice, but are always charged according to the correct subscription period.
2. Monthly Fees (Recurring Costs)
Recurring fees consist of two components:
Base Monthly Package
Customers are assigned a base package depending on scope, complexity, and operational needs:
- Inlet Standard
- Inlet Premium
- Inlet Enterprise
The package defines the baseline platform access, service level, and overall solution scope.
The package price is fixed and does not depend on the number of connected devices.
Packages act as a commercial starting point. Final structure may be adjusted based on the specific solution.
Per-Device Fee
In addition to the base package:
- A monthly fee is charged per active lock/device managed via Inlet
Pricing is volume-based, meaning:
- Higher volumes → lower price per device
3. Change Management (One-Time Fees)
Changes to a live solution are handled as one-time fees.
This may include:
- Changing or replacing a lock system
- Switching PMS or other software platforms
- Structural or technical integration changes
- Expanding the solution scope
All change-related work is scoped and agreed before execution.
4. Communication-Related Costs (If Applicable)
Communication services such as SMS may be invoiced separately.
Typical use cases:
- Sending access codes or secure links
- End-user communication
- Operational notifications
Pricing model:
- Fixed rate per SMS for Scandinavian numbers
- Provider cost + margin for other regions
Usage is typically invoiced quarterly based on actual consumption.
What Influences Pricing?
To provide an accurate quotation, we typically assess:
- Number of locks/devices
- Number of lock systems
- Integrated platforms (e.g. PMS, access control)
- Technical scope and complexity
- Implementation timeline
- Communication volume
- Future scalability needs
These factors determine package level, startup scope, and pricing structure.
Example Price Structure (Illustrative Only)
Below is an example to illustrate how pricing is typically structured. Final pricing is always tailored.
Startup Fees
- Setup of new customer: ~3,990 NOK (one-time)
- Activation per device: varies depending on volume
Monthly Fees
- Cloud Access Hub (base package): fixed monthly fee (e.g. from ~449 NOK/month depending on package)
- Per active device: variable monthly fee
Note: All prices are indicative and may vary depending on scope, volume, and commercial setup. Prices are typically quoted excluding VAT.
Summary
Inlet pricing is:
- Structured and predictable
- Based on a combination of base packages and usage
- Volume-based and scalable
- Independent of specific lock vendors or software
- Transparent in scope and invoicing logic
- Flexible through one-time adjustments when changes occur
- Usage-based for communication services where applicable
Next Steps
This overview is intended as a starting point for dialogue.
For a tailored pricing proposal, we recommend reviewing your specific needs, system landscape, and long-term goals together.
You are welcome to:
- Email us at sales@inlet.tech to request a video meeting
- Or book a meeting directly via: www.inlet.tech
We look forward to continuing the conversation.