Examples Text Using Smart Fields

Here are some examples of how to apply the Smart Fields in different types of customer communications

Typical setup will look something like this:

Where the start/end time is the same day:

{{CHECKIN_DATE}} with {{CHECKIN_TIME}} and {{CHECKOUT_TIME}} - Adds the date as its own field, along with the from/to time

• Displays as your Booking date is 12.05.2025 from 20:00 until 21:00

Examples:
Tilgang til {{LOCK}} for datoen: {{CHECKIN_DATE}} fra {{CHECKIN_TIME}} til {{CHECKOUT_TIME}} )
Access to {{LOCK}} for the date: {{CHECKIN_DATE}} from {{CHECKIN_TIME}} to {{CHECKOUT_TIME}}

Where there is a start/end time Padding:

There are cases where the end customer wants to allow extra time before or after a booking: for example, giving guests early or extended access to the rented object. In these cases, Inlet receives the booking with "padding" in the access request.

Note: The request received from the software system is an access request, not a booking request. This means the From and To times sent to Inlet represent the period during which access should be granted, rather than the actual booking duration. In other words, Inlet uses these times solely to control access, not to manage or interpret booking schedules.

If we don’t adjust for this in the customer communication, the guest will see the padded times rather than the actual booking times, which could create uncertainty.

Example

• Actual guest booking: 14.06.2025, 19:00 – 20:00
• Booking time received from the software system: 14.06.2025, 18:50 – 20:15

In this case, the booking includes:

• 10 minutes padding before the booking start
• 15 minutes padding after the booking end

To display the actual booking times (without the padding) to guests, we use offset Smart Fields:

{{CHECKIN|+XX}} to {{CHECKOUT|-XX}} - Adds or subtracts minutes from the start/end times we receive, ensuring the guest only sees their booked time.

• Booking times sent from software system:  
• Displays as dates are 14.06.2025 19:45 until 15.06.2025 20:15
• Displayed as 14.06.2025, 19:00 – 20:00 when the offset is added

Examples:
Hei. Takk for din booking {{CHECKIN_DATE}} fra {{CHECKIN|+15}} til {{CHECKOUT|-15}}.
Thanks for your booking from {{CHECKIN_DATE}} fra {{CHECKIN|+15}} til {{CHECKOUT|-15}}.

Where the start/end times are different days:

{{CHECKIN}} to {{CHECKOUT}} - Adds both date and time of booking

• Displays as dates are 14.06.2025 19:45 until 15.06.2025 20:00

Examples:
Takk for din bestilling fra {{CHECKIN}} to {{CHECKOUT}}
Thanks for your booking from {{CHECKIN}} to {{CHECKOUT}}

Where there are related locks:

{{CODE}} with {{CONNECTION_1_CODE}} 

Please keep the entry gate locked during your stay.

ElveRo Lodge:
{{CODE}} (+Padlock symbol)

{{CHECKIN_DATE}} with {{CHECKIN_TIME}} and {{CHECKOUT_TIME}}

• Displays as 12.05.2025 fra 20:00 til 21:00

Examples:
Tilgang til {{LOCK}} for datoen: {{CHECKIN_DATE}} fra {{CHECKIN_TIME}} til {{CHECKOUT_TIME}} )
Access to {{LOCK}} for the date: {{CHECKIN_DATE}} from {{CHECKIN_TIME}} to {{CHECKOUT_TIME}}