How Inlet Guest Communications Work (SMS & Email)
Inlet offers SMS and email notifications to keep your guests informed at every stage of their booking. Notifications can include booking confirmations, access codes, reminders, and check-out messages. Using both SMS and email greatly reduces the risk of guests missing important information.
For details on how we protect communication data, please see our Communication Privacy Policy.
SMS Notifications
- Inlet integrates directly with Intellipush SMS.
- Pricing and terms are covered in your standard contract or through our partners/resellers.
What we need from you: nothing extra — SMS is enabled through your Inlet contract.
Email Notifications
We support two ways to send emails:
1. Using a Gmail account
- Create or choose a Gmail account to use for sending guest emails.
- Share this account with us at support@inlet.tech.
- We’ll send you a verification link.
- Click the link, follow the steps, and confirm with us once complete.
- We’ll configure the account in the Inlet portal so emails are sent from your address.
2. Using your own domain email (SMTP)
Provide us with your SMTP server details:
- SMTP server address (e.g.,
smtp.example.com) - Port (typically 465 or 587)
- Account email address
- Account password
- We’ll configure this in the portal so emails send directly from your business domain.
Best Practice: Use Both SMS and Email
From our experience, customers who send codes via both SMS and email have almost zero cases of guests missing their access codes. This reduces frustration and support requests.
If you choose this option, make sure your booking confirmation email (sent by your booking software) explains:
- Access codes will be sent by both SMS and email.
- If you don’t see the email, please check your spam/junk folder.
The sms/email time can be offset by using the firetime parameter, which you can use to send the communication at an interval before or after some trigger (such as -30 to send it 30 minutes before the start of the booking, or +10 to send 10 minutes after) Understanding Firetime in Inlet