Onboarding

Customer Communication: SMS and Email

How Inlet Guest Communications Work (SMS & Email) Inlet offers SMS and email notifications to keep your guests informed at every stage of their booking. Notifications can ...

Examples Text Using Smart Fields

Here are some examples of how to apply the Smart Fields in different types of customer communications Typical setup will look something like this: Where the start/end time is the ...

Implementation Roles, Responsibilities and Steps

Roles and Responsibilities Customer/Project Manager Responsibilities: Oversee coordination and testing between locksmiths, electricians, software system providers, ...

Types of Guest Communications in Inlet

Introduction Inlet automatically sends notifications at key points in the guest journey when a booking is made, updated, started, ended, or cancelled. These communications ...

Understanding Firetime in Inlet

Firetime is the base time Inlet uses to decide when an SMS or email is sent. Each message type (e.g. Check-In, Check-Out, Booking Updated, etc) has its own firetime. The default ...